Facebook’s Advertising Challenge

On the eve of Facebook’s IPO, many will be watching closely to see what happens with the stock. In the coming days, we’ll see the price fluctuate and eventually, settle in to where it will remain more stable than it will be in the first days of trading. With only a lucky few able to get in on the IPO, there is hope that Facebook will be as hot a stock as Google was early on with a steady increase in the stock price over time. To that end, once all the hoopla surrounding the IPO dies down, talk will turn more definitively to Facebook’s revenue model. Facebook’s ability to generate revenue will be necessary in order to move the needle on the stock price.

Google had an attractive model when it when it first went public. In fact, it was a cash cow out of the gate. Comparatively, Facebook’s revenue prospects right before going public are good but not as clear. As an online marketer who has bought advertising from both Google and Facebook since they both began selling it, I can affirmatively say that what Google offers is phenomenal and what Facebook offers is ho-hum, so-so, really not that great. Google continues to bring in new buyers at efficiency rates as good as and often better than that of the top tiers of the other direct response channels. Facebook, on the other hand, has not impressed many marketers on the advertising side from a performance standpoint.

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Posted in Google, Online Marketing, Paid Search, Search Marketing, Social Marketing | Leave a comment

Worried About Google’s “Penguin” Update?

Starting April 24th, Google started rolling out an update focused on penalizing websites that are “over-optimized”. This has been expected for some time, as Google’s Head of Webspam, Matt Cutts, forewarned of this penalty in a March 2012 SXSW presentation. As has been the habit lately, Google has given this update a handy nickname, “Penguin”. What is Google Penguin and how can penalized sites recover?

Generally speaking, Google’s “Penguin” release is a change in their algorithm aimed at penalizing the rankings of sites violating Google’s existing Quality Guidelines. Violations specifically mentioned include keyword stuffing, article spinning and dubious linking habits like participation in reciprocal or paid link networks. In Google’s official Penguin release, Google goes on to point out that, downstream, this change will only impact around 3% of total, US queries – they’re looking for the worst of the worst offenders. (Compare this to the 35% change that last year’s QDF update brought to bear.)

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Posted in Google, Natural Search, Online Marketing, SEO | 1 Comment

Getting Around “Keyword Not Available”

In a previous article on Keyword Not Available, we explored the impact of Google’s decision to encrypt searches performed by logged-in Google users. With this change, SEO keyword referrer information is becoming scarce, with webmasters reporting between 12 and 30%+ of their Google organic keyword traffic being suddenly unavailable. Google Webmaster Tools is one way “around” this by providing site owners with the top keyword queries driving traffic to the site, regardless of the user’s logged in status. On April 26th, Google announced that they were including more data in Google Webmaster Tools’ Top Search Queries report. Yea! Although the keyword data doesn’t allow you to slice and dice it like Analytics would, the Top Search Queries report can help establish keyword trends for comparison to Analytics’ “keyword not available” data.

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Posted in Google, Natural Search, SEO, Web Analytics | Leave a comment

5 Things That Frustrate Us About Google

The news that the US government has hired an outside prosecutor to represent it in an antitrust inquiry against Google is ratcheting up the discussion of whether and how much Google abuses its power. Google has 66% market share for search and is the largest traffic-driving source for most online marketers. The heart of the issue is whether or not Google is giving preferential placement on the SERP to Google-owned properties, ranking them above their competitors. This action by the government indicates as serious a commitment to investigate as it did with Microsoft 14 years ago, and there has not been as high profile an antitrust case since.

What the government is focusing on is worthy of looking deeper at;  however, there are other issues with Google that we all know about that are questionable, too.  While we may have become accustomed to them, they remain egregious.  In our own dealings with the myriad of people we work with at Google, we regularly express our dissatisfaction in some or all of these areas.  Our agency’s feedback to Google has helped create some significant changes over the years.  As such, we continue to push where we can.

1.  Black box pricing in AdWords – Nobody knows how the starting price of the auction is determined. There is much cynicism in the industry about Google giving themselves a raise, when needed, by systematically increasing bids by a penny or so.

2.  Black box ad placement with AdWords - Search marketers understand the pillars of Quality Score (bid, relevancy and CTR) and how Quality Score affects placement of paid ads. However, there isn’t an empirical formula that maps it out, not to mention that determining “relevancy” is completely subjective.

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Posted in Search Marketing | Leave a comment

Attribution Defined: What Every Marketer Needs to Know Now

I am just back from MediaPost’s Search Insider Summit. Always a great event! Great job to Laurie Sullivan of Media Post for pulling together fantastic content and a great agenda! A topic that got a fair amount of coverage was attribution. Someone at the conference tweeted a link to an article explaining the difference between attribution and optimization as it pertains to paid search and online marketing. I am unsure what one has to do with the other, but I am guessing that some people use the terms interchangeably which is indeed incorrect.

Since I live and breathe attribution and optimization, I thought I might try clarify what they are and why they are important.

In regard to attribution, I am continually surprised at how many direct marketing professionals don’t understand what it means. I recently saw the word “attribution” on a buzzword bingo card at a trade show. It is not a buzzword! Or a fad. It is critically important to the health of a business.

Attribution has to do with how revenue is allocated across sales channels (either in the case of just online or offline to online) or keywords (in the case of paid search) or devices. Once the revenue is allocated appropriately, the marketer can calculate an ROI to understand the profitability and true contribution of each sales channel. This information informs investment decisions.

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Posted in Online Marketing | Leave a comment

Match Game: Google Announces Changes to AdWords Match Types

Google announced this week that starting in Mid-May, phrase and exact match keywords will now match close variants. This includes:

  • Misspellings (“restaurant” & “restaraunt”)
  • Singular/Plural Forms (“restaurant” & “restaurants”)
  • Stemming (“dine” & “dining”)
  • Accents (“café” & “cafe)
  • Abbreviations (“mr. chow restaurant” & mister chow restaurant”)
  • Acronyms (“la restaurant” & “los angeles restaurant”)

At least 7% of search queries on Google contain a misspelling, and the longer the query the more likely that is to happen. Google’s organic search already detects and compensates for misspellings and close variants by showing results for the user’s intent (see below).

Google believes this new feature will be beneficial for advertisers and will help result in more impressions and clicks for phrase and exact match. Early experiments show that advertisers experienced positive results with an increase in clicks by 3% with comparable CPCs.

As we’re relying more heavily on exact and phrase match to improve ROI, the misspellings and other variants have been a good opportunity for keyword expansion for those advertisers who diligently work through search query reports.

While this change in match types can help save time in keyword development overall, it may result in a more crowded landscape on these variants. Quality Score and first page bid estimate will be determined on the exact keyword according to Google, but CPCs could also rise if advertisers bid up the main phrase and exact match keywords.

Advertisers can opt out of this feature only at the campaign level by selecting keyword matching options under the advanced settings.

 

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Posted in Google, Paid Search, Search Marketing | Leave a comment

Integrated Marketing: It’s All the Rage

I had the good fortune to make two speeches in the past few weeks and the theme at the heart of both was integrated marketing (click here to view video). I always thought “multi-channel marketing” was way past cliché and only an interim fix for consumers’ frustrations, but integrated marketing gets at the problem of building brand awareness and converting it into action…ultimately, delivering what the consumer wants and expects which is a seamless brand experience. Whether in a catalog, at a store, online, or in an email, people want to connect in a way that’s not disjointed.

Multi-channel marketing is mostly still multiple channels operating simultaneously. While it may provide some brand consistency, it is not fully integrated within and between channels or fully embedded in the brand voice or offer copy. With all channels now having the technology to support an integrated approach, there is significant potential to leverage marketing dollars.

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Posted in Offline Marketing, Online Marketing | Leave a comment

Keyword Not Available?!

Since 4Q2011, clients’ site analytics have shown an increasing number of Google organic searches with “(not provided)” listed as the referring keyword. The cause is Google’s use of SSL (encrypted) search for personalized results. Let’s talk about the meaning, impact and future of this change.

What is SSL search?

In October 2011, Google announced that it was automatically redirecting signed-in users to the https version of the Google search site. All search traffic sent through this URL will be encrypted via SSL as it leaves the searcher’s browser and goes through their router to their ISP, Google and then on to Google’s recommended websites. The primary reason is to protect the privacy of users’ searches if they are conducted via unsecure WiFi or public networks. I would offer two other possible reasons for this move: i) limiting liability; and ii) enhance the value proposition of PPC.

Limiting liability – organizations in both the US and EU have challenged Google’s privacy policies, particularly data sharing and user protection elements. While I’m not a lawyer, I can imagine Google’s liability would be significantly reduced if they encrypt search data for signed in users – users who have, further, agreed to terms of service that can dictate additional protections for Google. Is this speculation? Absolutely… but, for Google, winning at this level means focusing on lawsuits and fighting patent disputes, not brand development through feel-good open data policies.

Value proposition of PPC – if we view websites participating in Google’s AdWords & AdSense networks as legally-contracted extensions of Google, we could hypothesize that this could provide the legal protection needed to allow Google to continue to offer keyword level data to participants. Happily for Google, this also enhances the value proposition of participation in those PPC networks, as it will become the best way to get keyword level data. (Google Webmaster Central still shows the search terms people used to reach your site over the past 30 days but it is not as integrated as PPC data is or would be.)

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Posted in Search Marketing | 1 Comment

Surviving Google’s “Panda” Updates

A hot topic at SES New York 2012 was Google’s series of “Panda” updates and what they have done to site owners’ traffic. While we had only 20 minutes to discuss a year’s worth of updates, the theater presentation went well and appeared to help a few people get a handle on the past and future of these changes. For our readers, I’ve uploaded a PDF copy of the presentation for review and comment.

The core idea is that low quality content is being carefully inspected and, if you go over a certain threshold, your entire site can be penalized. There are ways out of the Panda hole but what do you think, generally, about this series of updates? Has Panda hit your site? Is it helpful to retailers or harmful?

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Posted in Google, Natural Search | Leave a comment

All Things Mobile: Best Practices for Mobile Search and a Guide to Mobile Advertising

Mobile search may still represent a small amount of overall spend, but its rapid growth makes it a trend every marketer needs to get in front of especially on the heels of the new iPad that came out this March. If you’re still not convinced, here are a few more facts and stats about Mobile.

Mobile searches, including tablets and smart phones, have grown 5 times in the past 2 years, and one in every three Americans will own a tablet by 2015. (According to Google data)

  • 82% of users of mobile devices are researching, which includes looking for product information, etc. (According to Google’s Mobile Movement strategy)
  • 68% of users visit a business after conducting a search on mobile while 53% of users purchase a product. (According to Google’s Mobile Movement strategy)
  • 1 in 3 shoppers use Smartphone’s (most often a search engine) to find a store location and nearly 20% of users have looked for a coupon. (comScore)
  • More than 20% of Smartphone users contacted friends or family while in a retail store to discuss a product, and 12% compared prices from other retailers. (comScore)
  • Mobile spending peaked in the 3rd and 4th quarters of 2011 after the iPad 2 was released last Spring. 9% of online sales came from a tablet or mobile phone in Q4, up from just 3% from 2010. (comScore)


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Posted in Mobile Marketing | Leave a comment