Search engines have given us amazing opportunities that are unparalleled in the course of human experience. If I want to find baseball statistics from the 1912 Red Sox, or the dimensions of the Coliseum, or the impact of too much calcium on cat liver health, this information is truly at my fingertips. It is a golden age of information. But for all its promise, search falls short in five major ways. Let’s examine the failures and their impact on marketers and consumers, and offer ways to create opportunity.
#1 - Search Relies on Structure
The Issue: At its very core, search works on structure. Search engines are wonderful at examining known databases and providing answers to queries. For example, search engines are amazing at returning results for queries like “flights from BOS to SFO” or “sushi in 02474”. These are queries that have a discrete set of answers, and search engines are terrific at giving searchers results. Why is this a problem for marketers? First, it means that your data needs to have structure in order to be most effectively found. And secondly, structure makes the playing field completely flat. Structured search turns products into commodities.

