Tag Archives: Social Marketing

Ready For a Cuppa?

Google Caffeine’s obsession with speed will bring tremendous opportunities for marketers in 2010 – but you’d better get moving now.

GoogleAnyone who knows me knows that I am mildly obsessed with coffee. I savor it, gulp it, glory in it. But really, it is all about the caffeine. Caffeine makes me feel alive. Caffeine makes me engaged. Caffeine makes my heart purr along at 600 beats per minute. Caffeine is essential. Google shares my love for the caffeinated lifestyle. They are obsessed with speed. They want their servers chugging along like they’ve spent the afternoon with 400 of their favorite baristas. Google is ready to rock Caffeine, their new internal search architecture.  Google Caffeine is ready to roll out after the holidays.

What Does Google Caffeine Mean to Marketers?

Fundamentally, it doesn’t change your current search positions a lot. The essential algorithm that Google uses to determine which sites are relevant for particular terms isn’t really changing that much in the near term (but look out…big changes are coming…more on that before Christmas). But there are nuances that are becoming evident:

1. Indexing - Caffeine is all about indexing speed for Google. How many more pages can Google add to its index and how quickly?  Caffeine represents a significant change in Google’s housekeeping. This is good for Google. They are speeding up the indexing because the web is exploding in its growth. (See my Here Comes The Flood for more info on the whats, whys, and wheres of the explosions).  Google needs to get faster so that it can keep up with the deluge of new information and links. The takeaway for marketers is that you can expect to see your newer pages show up in the index (but not necessarily well ranked) sooner. Speed of indexation is good, but a bigger index means that you have even MORE work to do to keep yourself visible. You will likely have to do less work to become seen by Google, but more work to be visible to searchers.

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Black Friday Search Trends, Past and Present

“Black Friday” search data from Hitwise underscores how consumers are increasingly plugged-in to online retail research and deal hunting.

I sat in on a good session from Hitwise Research Director Heather Doughtery this week that looked back at Black Friday 2008 and offered some preliminary stats for Black Friday 2009. The findings are fairly predictable and mirror what we know from our own data:  consumers are researching earlier and looking for deals.  The bigger question for this season is to what degree the economy and unemployment will accelerate the thrifty, marketing-savvy behaviors already in play.  Below are a few takeaways:

Black Friday searches start earlier each year. Per Hitwise, early “Black Friday” searches in 2006 started the week ending 9/30; for 2009 those same searches started the week ending 8/8.  At this rate, “Christmas in July” may lose its oxymoron status by next year.  Of course we’re talking searches, not purchases.  But unless a retailer is sitting on headline-grabbing price reductions for late in the season, capturing mindshare early is crucial.  Consumers need to know where the good deals are coming from, and a retailer may have to expend more effort now if they haven’t laid the groundwork already.

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Here Comes The Flood: Twitter, Facebook and Real-Time Search

With micro-blogging and social media about to swamp current search algorithms, reputation will be the new PageRank.

Search and Social IconsLast week was a busy one in the search world. Bing and Google both announced new relationships with Twitter, soon making all public tweets indexable and searchable from your favorite search engine. Bing also announced that Facebook updates would be part of the search experience.

This is the first step in a MASSIVE change in the way search works.

Why is this a massive change? With these true torrents of content emerging from Twitter and Facebook, it will be impossible for the search engines to use their traditional metrics to determine what is an authoritative search result. The traditional authority-based algorithm becomes significantly less relevant.

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Google Wave and the Future of Targeted Marketing

With its potential for timely and ultra-targeted offers, Google Wave could alter the rules for email and social media marketing. 

GoogleWaveLogoI was excited to receive an “exclusive” invite for the Google Wave product.  My first look at this intriguing platform, combined with the recent work we’ve been doing with the Facebook API, has left me pondering the future of both.

While we can’t be sure what Google’s final product will look like, the currently available Wave application could potentially be an e-mail and/or social media killer.  On second thought, those two platforms will never go away, but they could be somewhat diminished.  After all TV didn’t kill radio and online marketing will not completely replace off-line channels, but in both cases, the existing models had to be rethought.

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The Deal: Entry Ticket, not Deal Closer

Retailers’ customer relationships have changed, permanently.  The price, the offer, the goody-bag, so to speak, all matter.  They open the relationship and might cinch a sale but don’t close the deal, suggesting the long-term customer today is not just demanding more, but requiring it.  In its latest quarterly analysts call, J. Crew’s CEO, Mickey Drexler, said it even more bluntly:

It ain’t inventory that drives profit: it is the right inventory that drives profit. You can buy all day long today, and if you aren’t buying the right stock, the right inventory, the right fashion, it ain’t getting you the sales except at second and third markdowns and on promotions.”

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Offline to Online: Using Print Catalogs to Boost Social Marketing

FetchDog-Small

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It’s no secret that more retailers are using social networking platforms like Facebook and Twitter to further engage consumers with their brands. Emails and websites remain the primary agents for promoting social media initiatives, but marketers with print catalogs can also leverage their offline assets to get customers to log-on and sign-up. Here are recent examples of six marketers, ranging from FetchDog to Bliss, that are using catalogs to seek out new friends, fans and followers.

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What Our Clients Are Talking About: The Top 10

How to lower cpcs with pay per click media sources. Last year we saw paid search trademark terms increase noticeably in the 4th quarter, and the shopping comparison engines have always increased cpcs during the holiday season.  Reducing cpcs in each channel won’t necessarily lower either media provider’s revenue.  On the contrary, lower cpcs should enable marketers to spend more since they’ll hit their ROI goals more easily.  For the CSEs in particular, it would be beneficial if they pursued the math on this.

Efforts made to increase website conversion rate. Since even small increases can make a huge impact on revenue, our retail clients are, at present, unveiling new technology investments in time for the holiday season and hoping the needle moves in the right direction.

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A Look at Social Media Measurement

SocialMediaLogosSmMost online marketers are comfortable with the measurement and metrics behind traditional click-based programs like paid search.  Less rigorously measured and discussed is activity from social media sites like user-generated links and comments placed on sites like Twitter, Facebook and StumbleUpon.  While social media as a channel presents unique challenges to measurement, there are several tactics marketers can take to start measuring the impact of social media on their business.

Outbound links. If your site includes a social bookmark or sharing tool, measuring usage of this tool can help answer…

  • Which social sites are my customers using to share my content?
  • Which types of content are customers sharing most?  Should frequently shared content be more prominently featured?
  • What type of customer is sharing content on social media outlets? Is your business benefiting from this?

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Social Marketing: Beyond the ROI

The amount of social marketing conversations with clients has definitely proliferated over the past few months.  As a direct response agency, prior discussions usually started — and then died — when someone asked “but where’s the ROI model?”  Translated, this really means “it’s not trackable” and “I don’t get the metrics,” but considering that all of them — Facebook, Twitter, YouTube and others – are free, the ROI isn’t really questionable.  It wouldn’t take a lot of sales to offset the expense of maintaining even a limited social marketing presence.

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Search Sushi

We love sushi. Delicious, delectable, delightful…I could go on all day. But we are faced with a new challenge in the search world: search sushi. During Google’s Spring Searchology event, Google unleashed a bunch of new search options, allowing users to filter searches by media (video, forum, review, etc) and by time (all time, recently, past week, etc.) So this opens up all kinds of opportunities for search dominance. By leveraging time-sensitive content with tradition al well-linked content, you can really position yourself to cover all of the bases for search.

But as Marissa Mayer was introducing the 2009 version of Google’s Universal Search, she mentioned that it was like a “Bento Box” of search results.

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