Tag Archives: Twitter

Game Changers: Everything Old Is New Again

“Old media” like newspapers, broadcast television advertising and nonprofit appeals are moving in the right direction by forming alliances with social media, mobile and other emerging platforms.

Our latest “Game Changers” review of important news developments looks at recent changes that are impacting both old and new media in a positive way.  Here are four transformations worth keeping an eye on.    

The New York Times and Paid Content

The New York Times announced last week that it will begin charging for online content starting in January 2011.  The Wall Street Journal, Consumer Reports and a handful of other publications already charge for some or all of their content.  PM Digital’s Chris Paradysz predicted in a prior blog post that this would become a trend in 2010 – the NY Times move announced this week supports that.  As a long-time reader of the NY Times, I have watched the steady shrinkage of the paper.  Some of this has been due to cost-cutting and, more recently, fewer advertisements.  Circulation is down, too.  Surely the NY Times needs a new business model to withstand these circumstances. Should the paper ever wither away and shut down, it would be a real loss of quality content.  I support the Times’ new fee structure and definitely plan on paying for it.

Text Donations and the Evolution of Payment

Texted donations brought millions of dollars in aid for Haiti.  American Red Cross’ 90999 and UNICEF’s 20222 raised considerable sums though this method.   Based on the amount of individual donations received through texting, it appears that the simplicity and speed millions experienced in making their donations this way is appealing.  Another success driver is ease of advertising, which was done widely on TV.  Also notable is that the 90%+ abandon rates typically seen with website  donations were not a factor with the texting method. 

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Here Comes The Flood: Twitter, Facebook and Real-Time Search

With micro-blogging and social media about to swamp current search algorithms, reputation will be the new PageRank.

Search and Social IconsLast week was a busy one in the search world. Bing and Google both announced new relationships with Twitter, soon making all public tweets indexable and searchable from your favorite search engine. Bing also announced that Facebook updates would be part of the search experience.

This is the first step in a MASSIVE change in the way search works.

Why is this a massive change? With these true torrents of content emerging from Twitter and Facebook, it will be impossible for the search engines to use their traditional metrics to determine what is an authoritative search result. The traditional authority-based algorithm becomes significantly less relevant.

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A Look at Social Media Measurement

SocialMediaLogosSmMost online marketers are comfortable with the measurement and metrics behind traditional click-based programs like paid search.  Less rigorously measured and discussed is activity from social media sites like user-generated links and comments placed on sites like Twitter, Facebook and StumbleUpon.  While social media as a channel presents unique challenges to measurement, there are several tactics marketers can take to start measuring the impact of social media on their business.

Outbound links. If your site includes a social bookmark or sharing tool, measuring usage of this tool can help answer…

  • Which social sites are my customers using to share my content?
  • Which types of content are customers sharing most?  Should frequently shared content be more prominently featured?
  • What type of customer is sharing content on social media outlets? Is your business benefiting from this?

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Social Marketing: Beyond the ROI

The amount of social marketing conversations with clients has definitely proliferated over the past few months.  As a direct response agency, prior discussions usually started — and then died — when someone asked “but where’s the ROI model?”  Translated, this really means “it’s not trackable” and “I don’t get the metrics,” but considering that all of them — Facebook, Twitter, YouTube and others – are free, the ROI isn’t really questionable.  It wouldn’t take a lot of sales to offset the expense of maintaining even a limited social marketing presence.

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Search Sushi

We love sushi. Delicious, delectable, delightful…I could go on all day. But we are faced with a new challenge in the search world: search sushi. During Google’s Spring Searchology event, Google unleashed a bunch of new search options, allowing users to filter searches by media (video, forum, review, etc) and by time (all time, recently, past week, etc.) So this opens up all kinds of opportunities for search dominance. By leveraging time-sensitive content with tradition al well-linked content, you can really position yourself to cover all of the bases for search.

But as Marissa Mayer was introducing the 2009 version of Google’s Universal Search, she mentioned that it was like a “Bento Box” of search results.

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Breaking Through on Google’s Page 1

Most advertisers aspire to be number 1 on paid search and number 1 on natural search with a particular focus on Google since it typically drives 80% of search-sourced sales.  Retailers in particular, though, may have noticed that for a wide array of products, Page 1 is actually dominated by Google Product Search listings and the CSEs, which push retailer-specific keywords down in the rankings, primarily affecting natural search listings.

Despite good intentions, there may be technical limitations, branding priorities and business rules that have prevented a retailer from optimizing their site well enough to jump over these sources.  You may have also recently noticed that Twitter, YouTube, blogs and Facebook are all bumping down traditional, retailer-specific natural search listings even further.

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